Terms & Conditions

 

This is the terms of use when purchasing from molnary.com. Please make sure that you have read and understood these terms of use.

Order Confirmation

Once the order has been placed successfully an order confirmation email will be sent to your email address. It is important that you enter the correct e-mail address when placing your order. It is also your responsibility to make sure the shipping address is complete and correct.

If you do not receive an order confirmation email, please contact the customer service before placing a new order. Use our contact form or email the customer service team hello@molnary.com

Payment methods and cards

You can chose to pay by credit card, debit card or PayPal. The accepted cards are VISA, MasterCard, Maestro, Diners and American Express.

Price & Shipping

All the prices include VAT.

Standard shipping (no tracking, 4-6 business days), cost: €0

UPS standard, (with tracking, 3-4 business days), approximately: €9.90

UPS express, (with tracking, 1-2 business days), approximately: €12,45

Fees and taxes from your country may be applicable for countries outside of the EU. Please contact the customs office in your country to learn if there are any other charges.

Exchange & Returns

All private consumers have the right to return and/or exchange the order within 30 days from the date the order was placed. The right applies in the case that Molnary is notified within this period, and in the case the product and it’s original packaging can be returned in the same condition as when received.

To exercise your right and receive the necessary information you must contact Molnary customer service. Specify your request and make sure to provide your order number. Use our contact form or send an email to hello@molnary.com.

Return shipping is paid by the consumer. You are responsible for the package until it reaches us. For this reason we recommend that you send the package with a tracking option. For reimbursement we use the same payment method you used for the original transaction. Molnary reserves the right to reject returns or exchanges if the conditions are not met.

Warranty

The warranty is valid twelve months from the date of the purchase. The warranty covers manufacturing errors, not normal wear and tear. It is not valid if the damage is caused by incorrect usage and/or accidents.

Make sure you contact Molnary customer service as soon as the manufacturing error is discovered. When contacting customer service, please specify your name, address, order number and a detailed description of the issue. We also need a photo clearly showing the defect.

Please use the contact form on our website or send an email to hello@molnary.com and one of our employees will gladly assist you immediately.

Faulty delivery

If you have not received what you ordered, make sure you contact customer service immediately. When contacting customer service, please specify your name, address, order number and a detailed description of the issue. It is your responsibility to make sure the shipping address is complete and correct. Please use the contact form on our website or email the customer service at hello@molnary.com and one of our employees will gladly assist you immediately.

Intellectual property rights

All intellectual property rights on the website are owned by Molnary. Any use of the site or its content, including copying or storing such content in whole or part in a commercial use, is prohibited without the permission of Molnary.

The www.molnary.com may include user generated content from e.g. social media applications. Molnary does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you suspect a copyright violation, or any other right, or otherwise is offended by such content, please contact our customer service. You can use the contact form on our website or email the customer service on hello@molnary.com

Privacy Policy

When you use the services of Molnary, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it.

Your information is collected when you make a purchase or sign up for our newsletter. This information consists of your Name, adress, city, postal code, email and and phone number. All payments are processed by verified and registered financial institutions – we do not save or have access to any payment information.

We respect your privacy, protect your information and strive to offer a secure and enjoyable shopping experience. We never share information about our customers with any third parties. We use cookies to offer a better and more personal shopping experience. If you have any questions about our privacy policy, please contact hello@molnary.com and one of our employees will gladly assist you immediately.

Molnary accepts Master Card Visa and Amex

ⓒ 2017 Molnary AB. All rights reserved.